What is 3CX?
YOUR PBX, YOUR WAY: On-premise or in the Cloud
3CX is a software based PBX based on the SIP standard. It enables extensions to make calls via PSTN, VoIP or a mixture of both. 3CX offers a complete Unified Communications platform to enhance the way businesses communicate around the world with its rich and robust feature set.
VDS offers turn key solution that combines your SIP / PSTN phones lines, Internet Connectivity, Hardware, 3CX, Training and Technical Support. Installations, management and maintenance of your PBX is so easy that we can effortlessly manage it whether on an appliance, on your servers or in the cloud.
The PBX provides unified communications functionality including presence, chat, voicemail to email, conference calling with Outlook calendar reminder, integrated video conferencing, call recording, call reporting, and CRM integration.
3CX Phone System consists of several software-based components:
- Access and management are done via a web-based management console
- Softphones for Windows / Mac OS
- Smartphone clients for iOS / Android
- Web-based Call Reporting
- Web RTC Video Communication
Find out how 3CX can satisfy your day-to-day communications needs. From receiving calls while out of the office to boosting user productivity, face-to-face meetings and much more.
BOOK YOUR 3CX DEMO NOW
CALL CENTRE FUNCTIONALITY
- Call Queues – Simply Log agents in and out
- Round Robin for Call Distribution among agents
- Hunt by Random & Prioritized
- Callers can hang up and keep their position
- Integrated Wallboard Per Call Queue for real-time monitoring
- Automated Detailed Reports Included
- Reports Include – Outgoing / Incoming Calls (Graph), Average Queue Waiting Time (Graph), User Activity (Graph), Queue Answered / Unanswered Calls (Graph) and many more.
- SLA and Call-back Statistics
- Call Back option for customers not willing to wait
- Listen in allows you to listen to a call without the caller or agent knowing
- Train new agents during a live call with the whisper function
- Call recording of inbound and outbound calls
- Agents making a mess of a call? Use Barge in to take over
- Listen in allows you to listen to a call without the caller or agent knowing
- Train new agents during a live call with the whisper function
- Call recording of inbound and outbound calls
- Agents making a mess of a call? Use Barge in to take over
- Save on Physical Phone cost and utilize the free desktop client to make and receive calls no matter where you are.
